Refund policy
At Ryve Life, we want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing your order.
Returns
We accept return requests within 14 days of delivery for eligible items.
To qualify for a return, the item must:
- Be unused and in its original condition
- Include all original accessories, packaging and components
- Show no signs of misuse, damage or excessive wear
- Be returned using a trackable shipping method
Customers are responsible for all return shipping costs for non-defective items, including returns due to change of mind, ordering the wrong product, or no longer needing the item.
Original shipping charges are non-refundable.
Please contact support@ryvelife.com before returning any item. Returns sent without prior approval may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us at support@ryvelife.com within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs or videos showing the problem
- Photographs of the packaging where relevant
Once verified, we may offer a replacement, reshipment, partial refund or full refund depending on the circumstances.
Minor cosmetic differences that do not affect the normal function of the product may not qualify as defects.
Change of Mind
Orders cannot be guaranteed to be cancelled once they have been confirmed or entered processing.
If you change your mind after receiving your order, you may request a return within the eligible return period. Return shipping will be at your own expense.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been processed, packed or handed over to our shipping partner, we may no longer be able to cancel it.
Refunds
Once your approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Shipping charges and return shipping costs are not refundable unless the return resulted from an error on our part.
Lost or Undelivered Orders
International shipping and customs delays can occasionally occur.
If an order has not been successfully delivered within 60 days from the date it was shipped, please contact us.
After confirming the shipment status with the carrier, Ryve Life will provide either a replacement or a full refund for orders confirmed as lost or undelivered.
Orders marked as successfully delivered by the carrier are not considered lost shipments.
Incorrect Addresses
Customers are responsible for ensuring that their shipping address is correct before completing checkout.
Ryve Life is not responsible for packages that are lost, returned or delivered incorrectly because an incorrect or incomplete address was provided.
If an order is returned to us due to an incorrect address, additional shipping charges may apply before it can be resent.
For assistance, contact: