Shipping policy
Shipping Policy
Thank you for shopping with Ryve Life.
We work with international fulfilment and shipping partners to deliver orders directly to our customers.
Order Processing
Orders normally require 1–3 business days for processing before shipment.
Processing includes:
- Order verification
- Product preparation
- Quality checks
- Packing
- Handover to the shipping carrier
Weekends and public holidays are not considered business days.
During major sales, holidays or periods of unusually high demand, processing may take slightly longer.
Estimated Shipping Time
After processing, orders generally require approximately:
7–10 business days for delivery.
Delivery times are estimates rather than guarantees.
Occasional delays may occur because of:
- Customs processing
- Carrier congestion
- Weather
- Public holidays
- Peak shopping periods
- Local postal delays
- Events outside our reasonable control
Tracking Information
Tracking details will be sent once the order has been dispatched.
Please note that tracking information may require 24–72 hours after shipment to begin displaying movement.
It is normal for tracking to remain unchanged temporarily while a shipment moves between international logistics facilities.
Multiple Packages
Depending on the products ordered and fulfilment availability, items within the same order may occasionally arrive in separate packages.
Where this occurs, you may receive more than one tracking number.
Customs and Import Charges
International orders may be subject to import taxes, duties or customs charges depending on the destination country.
Where these charges are not collected at checkout, customers are responsible for any fees imposed by local authorities.
Address Changes
Customers are responsible for entering a complete and accurate shipping address.
If you notice an error, contact support@ryvelife.com immediately.
We cannot guarantee that addresses can be changed once an order has entered processing or shipment.
Failed Deliveries
If delivery cannot be completed because of:
- An incorrect address
- An incomplete address
- Failure to collect a package
- Refusal of delivery
- Repeated unsuccessful delivery attempts
additional charges may apply if reshipment is requested.
Lost or Undelivered Orders
If your order has not been successfully delivered within 60 days from shipment, please contact us.
We will investigate the shipment with our logistics provider.
Where an order is confirmed to be lost or undelivered, we will provide either a replacement or full refund.
Packages recorded by the carrier as successfully delivered are not considered lost shipments.
Contact Us
For shipping questions:
Please include your order number when contacting us.